1.1 Eligibility for Returns
- You may request a return or replacement under the following conditions:
- The product was delivered in a damaged or broken condition
- The issue is reported within 48 hours of receiving the product
1.2 Return Requirements
- To successfully initiate a return:
- Contact our support team through our platform
- Share clear photographs of the damaged item and its packaging
- Ensure the product is unused and remains in its original condition
- Include all original packaging, accessories, and documentation with the return
3. Customer Responsibility
- Before placing an order, customers are expected to:
- Confirm product specifications and ensure compatibility with their system
- Arrange for installation by qualified professionals
- Retain the invoice and delivery details for warranty or return claims
- AD Enterprises is not responsible for issues arising from incorrect product selection or improper installation.
4. Disclaimer
- We reserve the right to update or modify this policy at any time without prior notice. The policy in effect at the time of your purchase will apply.
Please note: Product images are for illustrative purposes only. Actual items may differ slightly in design, colour, or packaging.